Together we are resilient.

As a hotel industry, we have faced—and overcome—incredibly challenging times before. United with owners and our trade associations, we will come out of this stronger than ever.

To better serve all hotel owners, we’ve compiled these helpful resources on COVID-19.


Last updated on 1/11/2021.



Stay up-to-date on Coronavirus developments

It’s important to stay informed as the landscape surrounding the Coronavirus may change rapidly. We recommend you follow:

  • U.S. Centers for Disease Control and Prevention Coronavirus information, here.
  • Your local (state or county) health authority.
  • American Hotel & Lodging Association (AHLA website).
  • Asian American Hotel Owners Association (AAHOA website)
  • Your local hotel/lodging association.
  • U.S. Small Business Administration (SBA website).


Hotel Recovery Playbook: A Guide to Accelerating Your Business in the Wake of COVID-19

Download your complimentary copy, filled with actionable insights from Wyndham leaders on revenue management, health & safety, finance and more.


CARES Act Summary and Tips for Managing Your Financial Health:

Please click here for an overview of the changes to PPP pursuant to the Act, updated today with the latest links and guidance available. As a reminder, applicants in the hotel industry may receive a maximum loan amount of 3.5 times their average monthly payroll costs (vs. 2.5 times for most other industries), with the total loan amount capped at $2 million.

Please refer to our previous guides on the CARES Act here.

Wyndham hosted a CARES Act webinar on April 3, which you can watch here.

View our side-by-side comparison of the PPP and EIDL loans to help you determine if one or both are right for you. While the current guidance is that it is possible to apply for and receive both a PPP loan and an EIDL loan, they cannot be used to cover the same expenses.

Best practices for PPP loan forgiveness: Once you’ve been approved for a PPP loan, read this document for some helpful tips and suggestions on properly allocating and tracking your expenses to position yourself for the maximum amount of forgiveness under the program.

Here is a brief video on the Paycheck Protection Program (PPP).

If you’re interested in learning more about the PPP and EIDL loan processes, including what to expect after you’ve applied for the loans, we recommend listening to this webinar hosted by the law firm Seyfarth Shaw.

In early May, the Federal Reserve will launch a $600B program to support lending to small and medium-sized businesses. For Wyndham’s summary of the MSLP, including eligibility criteria and program terms, click here.


If you encounter anyone you suspect may have contracted the Coronavirus:

We offer suggestions on how to approach this situation in the checklist below, which compiles tips from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), but please review any local requirements or recommendations from health authorities before enacting any measures for handling encounters with potentially infected persons.

  • Request that the individual seek medical attention from a physician or healthcare provider.
  • Contact your local health authorities to report any suspected case.
  • Inform your franchise operations representative (if you franchise with a brand).
  • Keep your staff informed of the situation with regular updates.
  • Determine whether a notification is needed for all hotel guests (consult local health authorities for guidance on what may be required).


If you suspect any of your employees have contracted the Coronavirus:

We understand one of your biggest priorities is the health and safety of your employees. Click here for guidance provided by the American Hotel & Lodging Association (AHLA).


Download the latest Ecolab Coronavirus cleanliness resources:

For resources about Coronavirus and what cleaning products are suggested for use by the Environmental Protection Agency (EPA) visit the Ecolab COVID-19 Resource Library here.


AAHOA and AHLA Resources

Please check out both upcoming AAHOA COVID-19 webinars (open to all hoteliers) as well as past recordings on the AAHOA website


Please check out the following past AHLA COVID-19 webinars: resources: